Shipping policy
At BudgetFurniture.com, we specialize in delivering high-quality, oversized products directly to your doorstep through a streamlined, supplier-direct fulfillment model. Our logistics are designed for speed, efficiency, and reliability — ensuring a smooth experience from checkout to delivery. (delivered by freight/trucking carriers).
Fulfillment & Delivery
- Direct-from-supplier shipping: All products are shipped directly from our supplier network to your address, reducing handling and accelerating delivery ( Door to Door Delivery).
- Delivery timelines: Most orders are processed within 1–3 business days and delivered within 5–10 business days. Oversized or custom items may require additional time.
- Tracking: Once your order ships, you’ll receive a tracking number via email to monitor its progress.
SMALLER ITMES
Smaller items will be shipped via UPS/FED EX/USPS and adheres to their weight restriction policy . Please ensure you follow shipping progress. These shippers will take pictures after the delivery is left at your doorstep if no answer at the home/business.
Shipping Areas
We currently ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, or international destinations at this time.
Big & Bulky Items
- Door to Door: Large items such as furniture or fitness equipment are typically delivered door to door. White-glove or in-home setup may be available for select products — please check individual listings.
- Freight coordination: Some oversized items may ship via freight carriers. Manufacturer/Shipper will coordinate delivery windows and provide carrier contact info when applicable.
- It is the purchaser's responsibility to coordinate delivery times and locations with Manufacturer/Shipper. They will call/email to set up an appointment, so please respond to them.
Damages & Claims
- Please inspect your delivery upon arrival. If your item arrives damaged or incorrect, notify us within 72 hours so we can initiate a resolution with the supplier. (reference return and damage policy ). Pictures must be taken of damage and submitted per damage/claim policy.
- Claims submitted beyond 72 hours may be subject to limited support due to supplier policies.
Returns & Exchanges
Return eligibility and procedures vary by product and supplier. Please refer to our Return Policy for details or contact our support team for assistance.
IMPORTANT QUESTIONS ABOUT SHIPPING AND DELIVERY WITH ANSWERS:
Q1: Delivery Related -- Can the carrier deliver the packages indoors or upstairs for recipients with difficulty in mobility?
A: The default delivery service does not include delivery indoors or upstairs, nor does it include assembly and cleaning.
A: The default delivery service does not include delivery indoors or upstairs, nor does it include assembly and cleaning.
Q2: Service Standard -- What is the current LTL delivery service standard?
A: The delivery service for Drop Shipping is TRHD (Threshold - at the door or garage). The trucking carrier will contact the customer via phone, email or SMS to schedule delivery, then place packages in the first dry area on the property (e.g., porch, garage) at the agreed time. A customer signature is required upon delivery. (NOTE: it is your responsibility to respond to the carrier to schedule the delivery on a timely basis. Please respond within 24 hours of being notified)
A: The delivery service for Drop Shipping is TRHD (Threshold - at the door or garage). The trucking carrier will contact the customer via phone, email or SMS to schedule delivery, then place packages in the first dry area on the property (e.g., porch, garage) at the agreed time. A customer signature is required upon delivery. (NOTE: it is your responsibility to respond to the carrier to schedule the delivery on a timely basis. Please respond within 24 hours of being notified)
Q3: Service Standard -- What are the differences between LTL and small parcel shipping?
A: Small parcel shipping is applicable to small/medium-sized parcels with strict size limits. Exceeding these limits will incur high surcharges or penalties. It takes a relatively short time to deliver the products, typically within one week. LTL shipping is applicable to oversized items that may trigger penalties or rejection by carrier. It offers cost-effective pricing but involves additional steps such as phone number verification, trucking carrier scheduling, and delivery appointment, resulting in slower handling and delivery times compared to small parcel shipping.
A: Small parcel shipping is applicable to small/medium-sized parcels with strict size limits. Exceeding these limits will incur high surcharges or penalties. It takes a relatively short time to deliver the products, typically within one week. LTL shipping is applicable to oversized items that may trigger penalties or rejection by carrier. It offers cost-effective pricing but involves additional steps such as phone number verification, trucking carrier scheduling, and delivery appointment, resulting in slower handling and delivery times compared to small parcel shipping.
Q4: Service Standard -- What is the LTL handling time?
A: LTL orders will be shipped out from the warehouse within 1-3 business days from order payment time. Delays of 1-2 days may occur during peak periods such as Black Friday. For specific handling time, please refer to the information displayed on product detail page. Delivery typically takes 7-15 days after shipment, and the delivery to commercial addresses may be take a shorter time than residential addresses.
A: The carrier cannot deliver the item unless the customer verifies the delivery via phone. All options will be exhausted before the carrier returns the product to the manufacture and the customer will be charged a restocking fee and additional transportation fees. Any left over money from the purchase will be reimbursed after all expenses are deducted.