Cancellation Policy

Return Policy

1. Damaged Items: Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate. 
   
   For damaged or defective items, please email us for instructions. All damage or defective furniture needs to be verified with pictures and descriptions.  Please inspect all furniture upon delivery before the driver leaves and take pictures of the damage before accepting. Once you inspect and accept the delivery, the shipping company may not be held accountable due to signing and accepting for the item(s).
   
   To ensure eligibility for a return, claims must be submitted to our customer service address within 72 hours of delivery. Due to limited processing windows with our manufacturers, timely submission is essential. Please follow these instructions carefully.
   
   To start a damaged return, you can contact us at customerservice@budgetfurniture.com. If your return is accepted, we’ll send you "return shipping instructions", as well as how and where to send your furniture. Items sent back without first requesting and RMA (return merchandise authorization) will not be accepted. An RMA form must be processed and sent to the manufacturer to start the process.  
   
   All returns must be sent back in their original good condition, packaging, and documentation. All items must be returned in their original condition, including all original material, packaging, documentation, etc. or refund or exchange cannot be accepted. Used items are not refundable. Do not use the item if you wisht to return it.  Items showing any sign of having been used, having any scratches, or any marks cannot be returned for refund or exchange. If that packaging is not available, equivalent packaging that ensures the carrier and manufacturer will accept must be used. Items must be in their original state of condition. 
2. Shipping Charges: Customers are responsible for all RETURN shipping charges. Initial expedited shipping charges, if applicable, are non-refundable and include items shipped via Next Day Air, 2nd Day Air or 3rd Day Air, and Freight.
3. Return Shipping Damage: It is the customer's responsibility to insure all return shipping packages.  We are not responsible for items damaged or lost during return shipping and any such damaged item will not be accepted for return/exchange. Customer is responsible for filing claim and seeking refund from shipping company.
4. Repaired Items: If the item has been repaired or serviced by any authorized or unauthorized service centers, the item is not returnable or refundable.

5. Items Received Damaged: If you receive a damaged item and note the damage on the waybill before accepting the item, we will have the factory send any and all replacement parts or have an entire unit re-shipped at no additional cost.

   If you chose to return or refuse an item which are received damaged instead of accepting a warranty replacement at no cost than please be advised that your refund will be less a 15% handling fee and less all outbound and inbound shipping charges.

   If you think that your merchandise does not work properly, any defects in workmanship or material, damaged or lost in transit, please email us immediately at customerservice@budgetfurniture.com.